This article originally appeared in the August 2019 issue of the UStiA Insider.
Centurion Travel Assistance
Centurion Travel Assistance was established in 2003 as an organization not only specializing in delivering emergency medical and travel assistance but as a sister company developed by the founders of Jet ICU, an Air Ambulance company. This unique relationship allows Centurion to deliver an exceptional level of patient care, with the ability to organize an evacuation from anywhere in the world without the delay associated with working with assistance companies that do not have access to their own fleet of Air Ambulance jets. Since its inception, Centurion has served and delivered assistance services to travelers across the globe.
Our customers are mainly leisure travelers, academics, and missionaries. Through our partnership with Missionary Travel Association, we provide essential emergency assistance to the most remote locations of the world where their missionaries are providing critical aid. As a result, we have built our response center around the idea that communication is key. We offer multiple ways to reach us from any corner of the world: by text message, live chat, email, or phone. We understand that finding a doctor meeting western standards can be difficult in most locations outside of the United States, which is why we also offer virtual doctor visits. This allows our travelers to meet with a physician via video chat from anywhere that has Wi-Fi, including onboard an aircraft or cruise ship.
The future of this type of business must continuously improve. This is why Centurion is dedicated to developing a culture of creating new industry guidelines and standards of excellence within our teams. With strong leadership support and guidance, we encourage our staff to challenge what we do and how to continuously improve. Innovation is essential both in terms of technology and working with smart process and procedures. With an ever-changing travel industry with global challenges, it is essential that Centurion is well informed and adjusts to market needs and travel demands.
Centurion Travel Assistance understands that your health is not something that stays at home when you go on a trip. However, many people fail to consider this when they are packing their bags and getting ready to embark on a once in a lifetime adventure. With the support of all UStiA members and organizations, Centurion wants to be a part of initiating that conversation and inspire travelers to be proactive and prepared.