1:30 pm–3:30 pm
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Volunteer Committee Meetings
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3:30 pm–5:30 pm
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Board of Directors Meeting
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6:30 pm–8:00 pm
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Welcome and New Members Reception
Welcome to the 2020 UStiA Annual Conference! Come celebrate UStiA’s accomplishments as well as your own. Connect with old friends and welcome new members. |
10:00 pm–Midnight
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Hospitality Lounge
The night is young! Continue mingling with new friends and colleagues you haven’t seen since Scottsdale. |
7:15 am–8:15 am
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Breakfast
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8:30 am–8:45 am
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Welcoming Remarks and Overview
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8:45 am–9:45 am
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KEYNOTE
The Hacker's Blacklist: Critical Cybersecurity Threats and Solutions John Sileo, Cybersecurity Expert To avoid becoming the next disastrous data breach headline, you must foster a healthy culture of security that addresses both the technological and human elements of data defense. Change happens when you create energy and buy-in among the people who handle your mission critical information. When it comes to the latest data security threats, you can’t possibly do everything—but you must do the right things. This cyber security training crash course forges a high-level, non-technical path through the often confusing web of human decision making, cyber defense, mobile technology, Internet of Things, social media, and cloud computing—critical components of your success. This highly interactive presentation builds on John’s experience losing everything to cybercrime, continues with a live hacking demo of an audience member’s smartphone, and ends with an actionable roadmap of next steps. |
9:45 am–10:30 am
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Updates: UStiA Travel Advisor Registry
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10:30 am–11:15 am
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Improving the Front Office Experience Through Robotic Process Automation
Matt Storm, VP of Marketing, Jacada As business leaders are contemplating the promise of artificial intelligence and automation on digital transformation, many are quickly realizing that a customer’s experience is the sum of each moment—good and bad, direct and indirect, back office or front, automated and manual, digital and face-to-face. Given the significant impact that back office automation made on productivity over the last five years, it’s natural to assume the same for front office interactions in customer service. But will the robotic process automation (RPA) of old, that supports back office processes well today, stand up to serve a customer-facing employee dealing with the angry mom, the stranded traveler, or the confused claimant? Back office RPA tools cannot deliver the human touch that your customers and agents require. In this session, you will hear from Matthew Storm of Jacada as he addresses how customer interactions in the front office require purpose-built automation…for people |
11:15 am–11:30 pm
11:30 am–12:15 pm |
Break
Annual Membership Meeting (Open to UStiA Members Only)
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12:30 pm–4:00 pm
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Optional Networking Event
$85/person Join your colleagues for invaluable networking during a curated journey through the best and most delicious local cuisine in the Capitol City! Feast on authentic pit-smoked Texas barbecue from one of Austin’s most celebrated barbecue joints. Discover the quintessential Austin dining experience at a few of its famous food trucks. Finish off the experience with a delectable handmade dessert. On this tour, you will explore several of the city’s coolest & quirkiest neighborhoods on board a luxury executive bus, complete with a stocked cooler featuring local craft beers and ciders to enjoy on your way. Guided by funny and engaging local industry professionals, experience the best all-inclusive dining experience this eclectic city has to offer. |
12:30 pm–5:00 pm
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Annual UStiA Golf Tournament
$275/person The Annual UStiA Golf Tournament will be played onsite at the Omni Barton Creek at the Coore Crenshaw course. Boxed lunch will be provided. Cost is $275 per person; separate registration required. |
6:00 pm–7:00 pm
7:00 pm–9:00 pm
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Sunday Cocktail Reception
Sunday Dinner and Ceremonies
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9:00 pm–Midnight
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Dancing and Cocktails
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7:15 am–8:15 am
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Breakfast
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8:15 am–8:30 am
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Welcome Remarks and Overview
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8:30 am–9:15 am
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Teamwork
Kristine Lilly, 2x World Cup Champion and 2x Olympic Gold Medal Winner Kristine Lilly is a legendary athlete. As a member of the U.S. Women’s National Soccer Team for over 23 years, she has 354 caps (international games), more than anyone, male or female, in the world. She also played in five FIFA World Cups (two-time world champions) and three Olympic Games (winning two gold medals). Kristine was inducted into the U.S. Olympic Hall of Fame in 2012 and the U.S. Soccer Hall of Fame in 2014. Before that, she won four national championships at The University of North Carolina. She is co-founder of TeamFirst Soccer Academy, a business she runs with Mia Hamm and Tish Venturini Hoch. During this remarkable career, Lilly gained unprecedented insights into how high-performing teams work together, on and off the field. She shares a framework for individuals and organizations to achieve sustainable excellence and peerless success. |
9:15 am–10:45 am
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KEYNOTE
Legendary Leadership Jason Hewlett, Leadership Expert, Author, and Speaker Hall of Fame In this captivating, entertaining, and high-energy keynote, world-class speaker and entertainer Jason Hewlett dares and delights audiences to take their leadership skills to legendary levels. With humor, heart, and absolute clarity, Jason hilariously brings legends of stage, music, and comedy to life to help leaders discover their very own signature moves and redefine their promise and commitment to their teams and organizations. The extraordinary combination of Vegas-quality entertainment and life-changing education creates an ovation-inspiring experience that audiences just can’t get enough of. This keynote is not just good fun—it’s life affirming, leadership elevating, and transformational. It’s the unlocking of secrets that propel performers from likable to legendary. And it’s exactly the message that will have your next audience stepping into their own magic and moonwalk—and redefining their own leadership potential in extraordinary new terms. |
10:45 am–11:00 am
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Break
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11:00 am–Noon
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UStiA Regulatory Update (Open to UStiA Members Only)
John Fielding, Steptoe & Johnson LLC Jack Zemp, CPCU, Allianz Global Assistance USA and General Counsel of Jefferson Insurance Company UStiA’s Travel Insurance Model Law efforts have seen exciting movement. Following NCOIL’s adoption in 2017 and the NAIC’s adoption of a Travel Insurance Model Law in 2018, eight states adopted the model law in 2019. And the work continues! UStiA members will gain a better understanding of the impact of these recent successes and of the challenges to come. |
Noon–12:30 pm
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Closing Cocktail Reception
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12:30 pm–2:00 pm
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Closing Lunch
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